OVERSEAS INFO

Regarding the Event

Throughout the entire event, we will not be accepting any fan letters or gifts to performers, including flower stands and bouquets due to limited event space.

Please carefully watch your belongings and valuable items. ANYCOLOR Inc. will not take any responsibility for stolen or misplaced items in the event venue.

We are anticipating a high density of people in the venue. Please refrain from taking actions that could harm others such as running or pushing.

There will be waiting lines within the venue. Cutting lines or bringing acquaintances into the line is prohibited, as this will cause an inconvenience to other customers.

There may be restrictions to admission depending on how crowded the venue is. Your understanding is greatly appreciated.

In order to have as many people as possible enjoy and participate in the events within the venue, some events will have restrictions on the number of times you can participate.

Photography is allowed within the venue; however, please note it will be prohibited at certain booths and stages.

If you are found taking photos or videos in prohibited areas, we will ask that you delete the data, and in severe cases, your device may be confiscated.

Walking around the venue while eating and/or drinking is prohibited. Please eat and drink in the designated areas. Please also refrain from occupying or using these spaces for extended periods of time.

In the case that you feel unwell or experience an injury, please reach out to the nearest staff member, or notify the information center.

Throughout the entire event period, there will be several media coverages taking place. Photographs and videos taken by the media may be used in advertisements and other materials. We appreciate your understanding in advance.

Please follow the instructions given by staff in the venue. We will under no circumstances be held responsible for accidents or problems that occur in cases where the staff’s instructions are not followed. In severe cases, we may ask those who refuse to follow staff instructions to leave the venue.

Please refrain from arriving the day before the event. In the case that we discover anyone waiting the day prior, they may be subject to police intervention. ANYCOLOR Inc. will be taking no responsibility for any accidents or issues that occur during your visit at the venue.

Please note that entry to the venue may take some time depending on the situation on the day of the event.

The line for entry will be outdoors, regardless of the weather. Please make sure you are equipped for rain, cold temperature, etc.

A bag inspection will be conducted at admission to ensure the safety of all customers. Please allow for enough time when arriving, as entering the venue may take some time.

Participating in cosplay outfits is prohibited. We will be defining cosplay as outfits that would not be considered everyday wear. Please note that there will be no compensation in the case that you do not follow this instruction and are rejected from admission.

There is no dedicated entrance for customers with disabilities. We ask that all customers, including those in wheelchairs, enter through the same general entrance. If you are in need of assistance from staff when entering, please approach staff on the day of the event. Please note that our staff cannot accompany customers for extended periods of time. For those that require care, please ensure that you arrive with a caregiver. (An entry fee is also required for the caregiver.)

Please refrain from entering the venue with pets. (Guide dogs and service dogs are allowed).

Please do not use any headgear that could obstruct the view, any cheering merch larger than 30 cm, noise-making devices other than message boards, banners and official concert merch.

Please do not use any items which could interfere with the performances, lighting, or the safety and visibility of the customers.

Please do not throw any objects.

Please do not rush forward, push towards the stage and/or forcefully cut in line in ways which could disturb other customers.

Please do not climb, jump over, hit, and/or kick any equipment at the venue such as fences, etc. which could cause damage.

Please do not enter the venue intoxicated. Bringing alcohol into the venue and/or drinking inside the premises are strictly prohibited.

Please do not wait for the performers to leave and/or enter the venue.

For inquiries regarding ticket applications and issuance, please contact:
Rakuten Ticket Customer Support
Phone: 050-5893-9366 (Weekdays 10:00-17:00)
Inquiry Website: https://ticket.faq.rakuten.net/s/ask

Please pick up your tickets at 7-Eleven stores or Family Mart stores in Japan.

[At Seven-Eleven store]
You will receive a number upon your purchase. Show the number at the register in any Seven-Eleven store in Japan to print out your ticket.

[At Family Mart stores]
Please present the 13-digit "Payment slip number" that will be issued after confirmation of purchase to a store clerk of Familymart.

Entry on different dates is not allowed. Please be careful when purchasing. Additionally, some events and stage performances may require separate tickets.

Applications that involve swapping the purchaser and accompanying person may be invalidated. We are not responsible for any damages resulting from such invalidation. Tickets for this event are sold through "Rakuten Ticket," so please check the terms and conditions on their website.

Each admission ticket allows one preschool child to accompany for free. (No identification is required for the preschool child.)
*If you have two preschool children, an additional admission ticket is required for the second child.
*However, preschool children are not allowed to enter hall events, audiovisual rooms, or the Nijisanji Festival Haunted House 2025: Absolute Curse Box.

Elementary school students and older can participate, but please ensure participation times comply with local regulations. Minors must have parental permission to attend.

There are no discounts for persons with disabilities. Accompanying persons or wheelchair assistants also need an admission ticket, just like general attendees.

We cannot respond to any issues such as loss or theft of tickets. Please keep your tickets safe until the event ends.

Ticket resale is strictly prohibited. If tickets are found to be listed on auction/resale sites or sold to third parties, they will be invalidated.

Tickets cannot be transferred, even to family or friends.

The organizer is not responsible for any issues arising from tickets purchased through resale.

No changes or refunds will be issued due to natural disasters, transportation accidents/delays, etc.

No refunds will be issued for changes or cancellations of performers.

If the event is postponed or canceled, information regarding ticket refunds will be provided separately.

As a measure to deter unauthorized ticket sales, an ID check will be conducted with your passport at the time of admission to the performance. On the day of the performance, upon entry, we will check that the “name on the ticket” is the same as the “name on the passport” and that the “face of the person coming on the day” is the same as the “photo on the person's passport”.
Please make sure to bring your passport for the “purchaser” and “accompanying persons”.

We will not consider any ID other than a passport as a valid ID.

If your identity cannot be verified, you will not be allowed to enter the venue. Please be aware of this beforehand.

We will be issuing advance lottery-based numbered tickets for the “Special Heroes Show (including the Heroes High-Five Event) (Japanese: スペシャルヒーローショー (ヒーローハイタッチ会含む))” and “Gather around! A wonderful NIJISANJI Mascot Show! (Japanese: みんなあつまれ！にじさんじワイワイきぐるみショー！)” to ensure a smooth experience for all guests.

*To apply for a numbered ticket for the Mascot & Heroes Show Stage, you must add the official “にじさんじフェス2025 整理券 (NIJIFes 2025 Numbered Tickets)” LINE account as a friend.

*Adding the account as a friend does not complete your application. Please make sure to click “Reserve Heroes Show Numbered Ticket” or “Reserve Mascot Show Numbered Ticket” in the chat screen within the application period to complete the process.

*Numbered tickets for the merchandise area can also be reserved through the same official LINE account.

Add the official “にじさんじフェス2025 整理券 (NIJIFes 2025 Numbered Tickets)” LINE account here:
https://lin.ee/cADcyfj

▼MECHATU-A Special Heroes Show in NIJIFes 2025

Numbered Ticket Distribution: 9:00~11:30
Lottery Result Announcement: 11:45
Call Time: 12:15
*Winners are guaranteed participation in the Heroes High-Five Event.

▼Gather around! A wonderful NIJISANJI Mascot Show! Presented by Tsukino Mito

Numbered Ticket Distribution: 9:00~13:00
Lottery Result Announcement: 13:15
Call Time: 13:45